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The Cliff Resort & Residences , which operates resorts and spas. This privacy policy contains information on how The Cliff Resort & Residencescollects, uses, and shares information collected from you as well as how such information is protected from unauthorized access. This privacy policy only covers the Site. By using the Site, you agree that The Cliff Resort & Residences may collect, use, and share information consistent with this privacy policy.

Effective Date of Privacy Policy

The effective date of this privacy policy is January 1st 2014.

The Cliff Resort & Residences may change this privacy policy from time to time. You can tell when this privacy policy was last updated by looking at the date at the top of the privacy policy. Any changes to this privacy policy will become effective upon posting of the revised policy on the Site.

If any of the changes to this privacy policy affect how The Cliff Resort & Residences treats or handles personally identifiable information collected from you such as your name, address, phone number, email address, credit card number or any other type of information that could identify you (“Personal Information”), we will notify you by email in advance of when such changes are scheduled to go into effect in order to give you the option to opt out of the changes.

Collection and Use of Information

The Cliff Resort & Residences uses your Personal Information to operate the Site, provide Site services, administer services reserved through the Site, contact you in response to a question or about a good or service you purchased or reserved through the Site, and/or to inform you of new features, services, and products.

More specifically, subject to applicable laws, The Cliff Resort & Residences may collect, use and disclose to our business partners relevant portions of your Personal Information in order to, among other things:

Process your online reservations and bookings for our hotel/resort accommodation and spa services;
Provide and charge for the hotel/resort accommodation, spa services and other goods and services you purchase;
Fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (such as travel agents or group travel organizers), and vendors (such as credit card companies and airline operators); and
conduct market research, customer satisfaction and quality assurance surveys, and direct marketing and sales promotions.

Please note that by using the Site, you agree that Personal Information and other non-personal data about you may be transmitted to Vietnam

How Collected Information Is Shared

The Cliff Resort & Residences does not sell any of your Personal Information to third parties for any reason. As noted above, The Cliff Resort & Residences may share some of your Personal Information with certain third parties in order to properly run its business, including the operation of its spa and hotel/resort services. For example, your name and credit card information will be shared with our credit card processing vendor in order to process payments.

The Cliff Resort & Residences may also disclose your Personal Information if required to do so by law, or in a good-faith believe that such action is necessary: (a) to comply with applicable law or with legal process served on The Cliff Resort & Residences or the Site; (b) to protect and defend the rights or property of The Cliff Resort & Residences or the Site; or (c) if The Cliff Resort & Residences ownership status changes, such as it being acquired by another party.

Online Reservations and Bookings

Online reservations and bookings for lodging at our resorts are handled by a third party vendor, namely, XCALIBER. In connection with making lodging reservations and bookings, you will leave the Site and go to a site maintained by XCALIBER. Further, when making lodging reservations or bookings through the site maintained by XCALIBER, you will be bound by XCALIBER’s privacy policy regarding the collection of information. Please note that any information you provide to XCALIBER as part of reserving or booking lodging at The Cliff Resort & Residences will be shared with The Cliff Resort & Residences for reasons consistent with how we use information collected directly through the Site.

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